Travel Service Etiquette: 3rd Edition

Author: Human Resources and Labor Education Department of the National Tourism Administration
Publisher:
Publish Date: 2004-01-01
Features: To meet the needs of secondary tourism education and improve teaching quality, we have organized the compilation of teaching materials for major courses in the Hotel Service and Management program, based on the teaching plan and syllabus formulated by our department. After approval, this set of teaching materials can be used for trial purposes by secondary tourism schools specializing in Hotel Service and Management. It can also be referenced by corresponding programs in other schools. Additionally, it serves as a training manual for employees of tourism-related hotels and a self-study resource for corporate workers. The content of this course emphasizes the need to understand interpersonal relationships and etiquette in hotel service, enabling students to learn and master the polite service language, basic etiquette, and standards required in hotel service. It aims to cultivate interpersonal communication skills and foster the habit of treating guests with courtesy.