Medical staff service skills

Author: Chen Shuguang
Publisher:
Publish Date: 2004-08-01
Features: Strengthening the training of service skills for healthcare professionals has become a consensus in the medical field and among hospital managers. However, due to the lag in research on service management in healthcare institutions, there is currently no reading material available in China specifically on service skills for healthcare professionals. In light of this, the author has compiled their years of research experience in healthcare service management and summarized the insights gained from training employees of dozens of healthcare institutions, hoping to provide some assistance in the training of service skills for healthcare professionals. This book is not only suitable for employees of healthcare institutions to read during their spare time but can also serve as a textbook for medical students who are about to enter healthcare institutions to learn service skills.