Practical English for Power Supply Customer Service ()

Author: Wang Rong, Lu Bangming
Publisher:
Publish Date: 2006-10-01
Features: This book is designed to meet the needs of modern power customer service and improve the on-site English communication skills of power marketing personnel, especially those working in the power service hall and the 95598 customer service hotline. The book is a practical English oral training manual and is divided into 7 parts. Part 1 covers business inquiries, including time-of-use electricity pricing, electricity pricing policies, electricity fee inquiries, electricity usage inquiries, energy-saving consultations, electricity fee invoices, power outage inquiries, and fault power outages. Part 2 focuses on business expansion, covering electricity application, new residential installations, power installations, handling low-voltage residential capacity expansion procedures, and capacity expansion. Part 3 deals with changes in electricity usage, divided into units such as suspension, subdivision, meter relocation, account cancellation, and transfer. Part 4 covers fault repairs, including power outage reporting and fault troubleshooting. Part 5 addresses complaints and reports, involving electricity theft reporting, power outage complaints, and electricity fee complaints. Part 6 is for customer follow-up. Part 7 includes other services, such as handling value-added tax invoices, changing electricity account details, and power outages due to unpaid fees. Each unit presents a relatively independent scenario dialogue, accompanied by a convenient glossary for reference. This book serves as an English oral training manual for the professional skill assessment of electricity customer service personnel and is also suitable for English oral training for related technical personnel in power marketing, as well as students in vocational and technical colleges specializing in power marketing. This book is designed to meet the needs of modern power customer service and improve the on-site English communication skills of power marketing personnel, especially those working in the electronic service hall and the 95598 customer service hotline. The book is a practical English oral training manual and is divided into 7 parts. Part 1 covers business inquiries, including time electricity pricing, electricity pricing policies, electricity fee inquiries, electricity usage inquiries, energy-saving consultations, electricity fee development, power outage inquiries, and fault power outages. Part 2 focuses on business expansion, covering electricity application, new residential installations, power installations, handling low-voltage residential capacity expansion procedures, and capacity expansion. Part 3 is for high changes in electricity usage, divided into units such as suspension, subdivision, meter relocation, account cancellation, and transfer. Part 4 covers fault repairs, including power outage reporting and fault troubleshooting. Part 5 addresses complaints and reports, involving power outage complaints and electricity fee complaints. Part 6 is for customer follow-up. Part 7 includes other services, such as handling value-added tax development, changing electricity account details, and power outages due to unpaid fees. Each unit presents a relatively independent scenario dialogue, accompanied by a convenient glossary for reference. This book serves as an English training manual for the professional skill assessment of electricity customer service personnel and is also suitable for English oral training for related technical personnel in power marketing, as well as students in vocational and technical colleges specializing in power marketing.