Civil Aviation Passenger Service Session: Chinese-English Comparison

Author: Zhou Shitian
Publisher:
Publish Date: 2002-09-01
Features: With nearly three decades of experience in commercial aviation transportation, I have been influenced by the popular new trends in passenger service on multiple occasions. Therefore, I have participated in numerous training programs, lectures, attended seminars, and read a vast amount of literature on the subject. It is regrettable that, perhaps due to my lack of insight, I find it difficult to grasp their profound meanings; or perhaps these books, written by scholars, deviate from practicality, indulge in theoretical discussions, and merely apply an imagined psychological observation method to people's business activities. As a result, most of the content cannot be directly applied to my work in civil aviation. Check the accompanying audio tapes. Civil Aviation Passenger Service Conversation includes five major parts: telephone bookings, ticketing and fare calculation, airport passenger services, baggage services, and passenger inquiries. It comprehensively covers all aspects of civil aviation passenger service work, with practical and rich content, accurate and standardized language, and a lively, fresh, and natural sense of authentic British and American spoken English. This book will not only greatly benefit professional staff engaged in aviation passenger service but also serve as a delightful read for general service staff, as well as and learners.