E-Commerce Logistics

Author: Sun Haitao, Xie Li
Publisher:
Publish Date: 2006-09-01
Features: E-commerce has recently experienced rapid development. How to establish a modern e-commerce logistics management system that adapts to online transaction processes and promotes the further maturity and development of e-commerce has become an urgent task in the era of e-commerce. This book is divided into eight chapters, primarily elaborating on the basic functions and development of e-commerce, the characteristics and content of e-commerce logistics, e-commerce logistics systems, customer service in e-commerce logistics, and supply chain in e-commerce. It also discusses B2B and B2C e-commerce logistics separately and, finally, explores reverse logistics in e-commerce, as well as making some predictions and outlooks for the future development of e-commerce logistics. In some chapters, the book provides exploratory descriptions of the development history, current status, and future direction of e-commerce logistics in China. This book can serve as a teaching material for relevant majors in higher education institutions and also as a reference book for researchers and practitioners in e-commerce and logistics theory. During the writing process of this book, the authors referred to many foreign works and textbooks on e-commerce and logistics and borrowed some materials, for which special mention is made here.