Lean Solutions: The Company and Customers Co-create Value and Wealth

Author: James P. Womack (USA) and others
Publisher:
Publishing Date: Not available
Features: The dilemma of consumers in the 21st century is that products have become better and cheaper, yet consumption requires more and more time, accompanied by increasing troubles: a customized computer that cannot be compatible with other printers, computers, and software; car repairs involving multiple rounds of communication, waiting, and rework; driving long distances to a "superstore" with tens of thousands of products, most of which are better and cheaper than 25 years ago, yet not the items we truly need; endless queuing, transfers, and delays during business travel; and frustrating "customer service centers" that neither answer questions nor provide services. At airports, customer service centers, auto repair shops, hospitals, shoe stores, supermarkets, and many other places, when customers queue and wait, is this a profit or a waste for the supplier? Is it the customer who pays, or the supplier who pays? If the supplier pays, would they be willing to eliminate this wasted time? If true lean supply can be closely integrated with true lean consumption, then consumers can live better, employees can be more satisfied, and suppliers can earn more. This is the win-win situation: suppliers, employees, and consumers will work together to deliver lean solutions.
Note: Purchasers of the book "Lean Solutions" can attend a by lean management master Professor James P. Womack for an additional 200 yuan (paid on-site). On the afternoon of October 27th, lean management master Professor Womack will discuss this topic with everyone at Xueyan Building. Attendees can also receive a free copy of "The Gold Mine" on-site. For inquiries, please call 010-68995261 or 88379628.