Hotel Service Psychology (New Edition)

Author: Zhou Li
Publisher:
Publish Date: 2004-08-01
Features: This book is meticulously compiled by multiple teachers according to the requirements of the departmental syllabus and industry standards in hotel management. It consists of eleven chapters, covering main topics such as an overview of hotel psychology, sensation and perception, memory and attention, needs and motivation, emotions and feelings, hotel catering service psychology, hotel front desk service psychology, room service psychology, leisure shop service psychology, communication and complaint psychology, and hotel management psychology. This book can serve as teaching material for teachers and students in secondary vocational and technical schools, as well as for hotel professional training and learning.