Hotel Staff Position Training Standards: Essential Training for Modern Hotel Staff

Author: Yang Hongjian
Publisher:
Publish Date: 2006-01-01
Features: This book primarily elaborates on three aspects: the job responsibilities of hotel employees, work processes, and service standards. Job responsibilities help employees clarify their duties and improve their capabilities; work processes assist employees in summarizing work processes to provide standardized and standardized services in specific services; service standards define the service criteria and precautions for each service item, helping employees to provide high-quality services to guests in actual service work. This book is practical, standardized, and normative, serving as one of the teaching materials for hotel managers to make management decisions, for hotel staff at various positions to receive training, and for tourism colleges to conduct classroom teaching.