Beauty. Fitness. Sauna. Foot Bath Center Star Service Training

Author: Editorial Committee of "Star Service Training for the Service Industry"
Publisher:
Publish Date: 2005-05-01
Features: Applying the principles and methods of international standard management, this book standardizes and formalizes various leisure service activities according to star service standards. Based on national regulations, customer needs, and the pursuit of high-quality service, it draws on the successful experiences of hundreds of domestic and international leisure centers. It is the first systematic, comprehensive, standardized, authoritative, and highly practical star service training textbook for beauty, fitness, sauna, and foot massage centers in China. This book is compiled with the aim of improving the quality of leisure services, gathering insights from dozens of industry management elites, and adhering to hotel star rating requirements. It specifically includes service awareness, quality awareness, institutional awareness, standardized service procedures and norms for beauty and hairdressing, fitness and exercise service procedures and norms, sauna and massage service procedures and norms, foot massage center service procedures and norms, customer relationship management techniques, promotional skills and methods, safety prevention and emergency response. The content of this book is systematic, comprehensive, practical, and operation-oriented, avoiding purely theoretical or didactic explanations. It focuses on practical guidance and training, employing clear and concise methods to enhance the practical value of professional knowledge, making it more easily applicable and highly operational.