IT Return on Investment: Measuring the Business Value of IT Investments

Author: Cory Dewar
Publisher:
Publish Date: 2003-07-01
Features: This book is divided into 12 chapters and provides an in-depth yet accessible introduction to issues related to IT return by combining theory, methods, and case studies. It analyzes the paradox of IT return and the strategic role of technology, proposing an analysis of lessons learned and a process-based approach to balancing multiple objectives of IT return. The book covers topics such as the S-curve of technology, technology validation models, and frameworks for implementing IT return. It also examines the challenges and opportunities in evaluating IT return in the context of e-commerce. Finally, the author uses a real-world case study to evaluate IT return and proposes an action plan for successfully measuring IT return.