To Whom It May Concern: Classic Service Cases of Global Excellent Enterprises

Author: Zhang Haiqing
Publisher:
Publish Date: 2006-01-17
Features: This book is dedicated to helping managers improve their service awareness and customer service management skills. It selects and compiles successful service cases from nearly 60 domestic and foreign enterprises. These cases are segmented from the perspective of service deepening, with each chapter and its own independence, yet forming a complete system.