Haiyan Hotel: A Dialogue on Issues in the Hotel Industry

Author: Hai Yan
Publisher:
Publish Date: 2006-09-01
Features: Those captivating stories of romance and beauty are written by him, but his main occupation is hotel management. He is an outstanding president with a deep understanding of hotel management and serves as the head of the China Hotel and Hotel Association. Based on the author's 20 years of experience in hotel management, this book starts from the differences between Chinese and foreign hotel management, analyzes the problems and challenges faced by the hotel industry in China, and provides a model for hotel management in China: to ensure the improvement of service quality and effective cost control, there must be a sound system control, unified management standards, professional service skill training, and precise human resource and financial audit monitoring systems. The key elements of successful enterprise management are sincerity, discipline, and humility. A true professional manager's responsibility is to use the legal knowledge, professional knowledge, and sales knowledge they possess to operate and manage the enterprise according to market changes; at the same time, they must integrate a series of advanced management concepts into the operation of the enterprise, including all aspects such as operations, marketing, and human resources.