6 West Road Ma Leadership Manual

Author: (USA) Berthels (Compiler), Zhang Yanling, Hu Nan, Mao Guoliang (Translators)
Publisher:
Publishing Date: 2004-10-01
Features: Six Sigma management can enhance customer satisfaction and improve the efficiency of enterprise processes. Unlike many other books that heavily focus on the technical aspects of Six Sigma tools and methods, or offer personal opinions on how Six Sigma is implemented in specific organizations, or engage in high-flown discussions about what Six Sigma is and why it is important, this book takes a systematic management perspective. It summarizes the key management issues that businesses need to address when considering Six Sigma as a primary business strategy. Based on the authors' 66 years of experience in helping industry leaders achieve tangible goals, it uses real-life experiences and case studies to highlight the critical factors that can either promote or hinder the implementation of Six Sigma. Target Audience: Senior management and staff who wish to understand how Six Sigma can help organizations solve specific problems, as well as individuals from various fields who are interested in this topic.