Hotel Staff Training One-Stop Guide

Author: Employee Professionalization Training Expert Group
Publisher:
Publish Date: 2007-01-30
Features: The competition in the hotel industry ultimately boils down to a competition in service quality, which is essentially a competition in employee quality. The level of employee quality determines the level of service quality in the hotel. For this reason, this book comprehensively and systematically introduces the professional knowledge, service knowledge, and operational skills of hotels. It covers departments such as the Housekeeping Department, Front Office Department, Food & Beverage Department, Entertainment Department, and Shopping Department. It serves as a practical training course for various types of hotels, motels, and restaurants to improve their own training systems, as well as a reference book for hotel employees to engage in self-learning and management. The book comprehensively and systematically introduces the professional knowledge, service knowledge, and operational skills of hotels. It covers departments such as the Housekeeping Department, Front Office Department, Food & Beverage Department, Entertainment Department, and Shopping Department.