Total Quality Management: 100 Methods

Author: Sun Benchu
Publisher:
Publish Date: 2003-07-01
Features: The author not only meticulously collects 100 methods of total quality management but also systematically introduces the purpose, timing, operation, benefit analysis, and case studies of each method. This book is the best practical guide to total quality management. Managers in government agencies or enterprise departments can use it as a tool to enhance organizational performance and service quality, while human resource development departments can use it as a training textbook for personnel at all levels.