Essential Systems and Forms for Standardized Management in Modern Hotels

Author: Xu Yan
Publisher:
Publish Date: 2006-12-01
Features: The hotel industry is a highly comprehensive service industry that integrates various businesses such as catering, accommodation, leisure, and business services. Due to this industry characteristic, the management difficulty coefficient of the hotel industry is quite high. Many hotels fall into a quagmire and become chaotic because of inadequate management and the lack of scientific and systematic management systems. Therefore, establishing a complete and standardized management system has become particularly important in modern hotel management. This book is divided into 12 major sections: General Manager's Office, Human Resources Department, Front Office Department, Housekeeping Department, Catering Department, Leisure Department, Shopping Mall Department, Finance Department, Public Relations Department, Security Department, Engineering Department, and Transportation Department. Each section includes three aspects: job responsibilities, management systems, and commonly used forms. The job responsibilities are elaborated in a thorough and comprehensive manner; the management systems are clear, logical, and scientifically sound; and the commonly used forms are concise, standardized, and practical. This book not only provides guidance and reference for hotel managers but also serves as a learning and research material for students majoring in hotel management in institutions of higher learning. It is an invaluable practical reference book for the standardized management of hotels... The hotel industry is a highly comprehensive service industry that integrates various businesses such as catering, accommodation, leisure, and business services. Due to this industry characteristic, the management difficulty coefficient of the hotel industry is quite high. Many hotels fall into a quagmire and become chaotic because of inadequate management and the lack of scientific and systematic management systems. Therefore, establishing a complete and standardized management system has become particularly important in modern hotel management. This book is divided into 12 major sections: General Manager's Office, Human Resources Department, Front Office Department, Housekeeping Department, Catering Department, Leisure Department, Shopping Mall Department, Finance Department, Public Relations Department, Security Department, Engineering Department, and Transportation Department. Each section includes three aspects: job responsibilities, management systems, and commonly used forms. The job responsibilities are elaborated in a thorough and comprehensive manner; the management systems are clear, logical, and scientifically sound; and the commonly used forms are concise, standardized, and practical. This book not only provides guidance and reference for hotel managers but also serves as a learning and research material for students majoring in hotel management in institutions of higher learning. It is an invaluable practical reference book for the standardized management of hotels.