Call center distribution model

Author: Li Yue
Publisher:
Publish Date: 2006-10-01
Features: This book provides telecom professionals with abundant data and practical models about telecom enterprise call centers. The numerous first-hand data in the book offer valuable design references and resources for individuals and organizations engaged in call center research, development, construction, and operation, especially in the telecom industry. The research findings hold practical value for the construction and operation of call centers in telecom operating enterprises, as well as for other business support systems. They also provide guidance for the construction and operation of call centers in other industries. The greatest feature of this book lies in the organic integration of rich and practical experience with systematic and in-depth theoretical research. Dr. Li Yue, the Vice President of China Mobile Communications Group Co., Ltd., one of China's largest telecom operating enterprises, shares his insights and practical experiences in call center research and construction and operation in the telecom industry with us in the book.