IT Service Management, Control and Processes

Author: Zhu Hailin
Publisher:
Publish Date: 2006-08-01
Features: This book focuses on the urgent issues of cost and benefit, risk and control in the process of information construction management in domestic enterprises. It combines the new developments in international IT service management, IT governance, and IT control systems, systematically introducing a complete set of IT management and control systems based on international standards and representative international trends. From the strategic level to the tactical level and down to the operational level, it establishes a structured and comprehensive framework. Combined with a large number of project implementations and practical cases, it provides rich examples of management processes, performance indicators, organizational structures, and more. This book can serve as an authoritative guide for enterprises to practice IT service operation management and establish IT management control systems during the process of information construction. It can also be used as a reference for IT service operation managers, as the best practices for high-level IT management in enterprises to build IT control systems, and integrated into the knowledge system of CIOs.