Speak well, do well -- A complete guide to speaking and acting to achieve success

Author: Fang Zhou (Compiler)
Publisher:
Publish Date: 2006-04-01
Features: Have strong skills in speaking, but soft methods in handling matters.
Secret 1: There is a certain type of person who has many friends, a wide circle of connections, and a good reputation. They can accomplish things that others cannot with ease. Such people often achieve greater success in their careers and lead more fulfilling lives. We call them "capable individuals." Observing the characteristics of these "capable individuals," you will find that they are all masters of communication without exception.
Secret 2: In the workplace, facing superiors is an unavoidable reality. Everyone must pass the test of leadership through their words and actions. The way one speaks and acts in the presence of a leader can lead to vastly different outcomes.
Secret 3: Speaking appropriately, handling matters effectively, and building harmonious and positive relationships with colleagues should be the common pursuit of every working person.
Secret 4: Business is about relationships, and relationships are built and maintained through communication and actions. In business, one cannot only focus on the opportunities to get rich and the methods to make money. Instead, one must start with human connections and master their business acumen. Speaking and handling matters are the very essence of this business acumen.
Secret 5: Everyone wants to improve their effectiveness in handling matters. However, if one merely focuses on the means of handling matters and other unorthodox methods, they will inevitably take many detours. The only viable path is to enhance one's communication skills in dealing with others. Once language proficiency is improved, the ability to handle matters will naturally follow.
Secret 6: Everyone should put in effort to understand the taboos of communication and avoid making mistakes that should not be made. Only then will the path of handling matters be smoother, with more support and momentum. Everyone speaks, and everyone handles matters, yet the results are worlds apart. The more we are surrounded by something, the more likely we are to overlook it. The more frequently something is ignored, the more important it becomes. Family background, education, and opportunities—we tend to focus too much on these seemingly critical elements for success. In reality, all of these merely provide a stepping stone toward success, while the skills of speaking and handling matters are the driving force that propels you onto that stepping stone. Have strong skills in speaking, but soft methods in handling matters. Speaking and handling matters can be discussed separately, but they cannot be done separately. Any attempt to teach the art of communication and handling matters in a rigid or simplistic manner is unacceptable. It stems from the summary of life and must be learned through practical application. In the process of handling matters, one must ponder the tricks of communication. By improving communication skills, one can accomplish things that others cannot. This is the key to mastering the techniques of handling matters and the secrets of communication.