Public Service Industry Management Informationization Innovation

Author: Zhang Xuefeng, Editor-in-Chief
Publisher:
Publish Date: 2005-08-01
Features:
· For the first time, this book compiles advanced management concepts in the public service industry;
· Selects successful and secure cases of informatization construction in the global public service industry;
· Introduces the best business practices behind the management masters of the Fortune 500 companies;
· Covers various levels of local governments, tax departments, healthcare institutions, and public security agencies;
· Brings SAP's excellent solutions and management experiences in the public service industry to China.
This book selects some successful cases of informatization construction in the global public service industry and explores the problems and pressures they once faced, as well as how their management and service levels were improved through the implementation of SAP solutions. The selected cases vary widely in scope, content, and scale:
From the perspective of organizational categories, they cover various levels of local governments, tax departments, healthcare institutions, educational and cultural organizations, postal institutions, and public security agencies;
In terms of business application domains, they involve financial management, logistics management, human resource management, tax management, and institutional portals, among others;
Geographically, they span dozens of countries and regions around the world.
The editors hope to bring SAP's excellent solutions and management experiences in the public service industry to China through this book, providing broader perspectives and more open insights for policymakers and practitioners in the domestic public service industry! The primary readers of this book are managers and practitioners in the public service industry in China, as well as managers and staff engaged in informatization construction in the public service industry. It can also serve as a reference for students and faculty in information management, business management, and other related disciplines at universities.