Service Etiquette: A Series of Modern Etiquette Books

Author: Jin Zhengkun Compiler
Publisher:
Publish Date: 2005-08-01
Features: The service industry has a increasingly important position in China's three major industries and has become one of the pillar industries of the country. In the face of fierce competition in the service industry, service etiquette, which symbolizes the good image of service personnel and service enterprises, is of great importance. This book provides a detailed and comprehensive introduction to the various etiquette that must be followed in service activities, offering important guidance for standardizing the behavior and conduct of service personnel.