Customer Service Toolkit -- Pocket Management Series

Author: Guo Cheng / Han Bing
Publisher:
Publish Date: 2006-03-01
Features: Customer service is no longer just a concern for after-sales staff or service-oriented enterprises. Companies with sustainable competitive advantages excel at strategic levels due to their profound foresight of customer needs. The tools provided in this book can help us achieve this. A service-oriented society is being built, and the ideas presented in this book are worth for everyone! It is a highly practical operational guide, compiling various tools and methods for customer service, accompanied by vivid charts and clear interpretations, making it a worthwhile read. The book covers a wealth of theoretical tools. The authors combine obscure theories with practical case studies, presenting them in concise language. It can serve as both reading material for business professionals and a training manual for trainers.