Not afraid of customers finding fault: 80 Principles of Customer-Centric Service

Author: Shigeo Shimizu
Publisher:
Publish Date: 2003-09-01
Features: Use excellent service to block complaints, win back customers' hearts with thoughtful care; 80 action guides for handling customer complaints, making service smooth and effortless; No more fear of consumer complaints or grievances, win back customers for life from dissatisfaction!