Quality Planning -- A Good Start

Author: Zhang Fushan
Publisher:
Publish Date: 2001-04-01
Features: The 2000 version of the ISO 9000 family of standards was released on December 15, 2000. China subsequently adopted it and issued the GB/T 19000 family of standards on December 28, 2000, which took effect on June 1, 2001. To enable various organizations and quality management professionals to quickly understand and master the 2000 version of the GB/T 19000-ISO 9000 family of standards, the CD version was planned, revised multiple times, and this series of practical books on the "2000 Version GB/T 19000-ISO 9000 Family of Standards" was compiled. The series features concise language, easy-to-understand explanations, and comprehensively and systematically analyzes and elaborates on the theory, requirements, and implementation guidelines of the 2000 version of the GB/T 19000-ISO 9000 family of standards, including detailed case studies. Therefore, the series has strong guiding and practical value.
The "Practical Series on the 2000 Version GB/T 19000-ISO 9000 Family of Standards" consists of the following 10 books:
1. Customer Satisfaction—The Focus of Attention
2. Leadership Guide—The Guarantee of Success
3. Policy and Objectives—The Blueprint for Reality
4. Quality Planning—A Good Start
5. System Documentation—The Criterion for Operation
6. Resource Management—Unlocking Potential
7. Process Approach—The Technique of Action
8. Monitoring and Analysis—Grasping Performance
9. Continuous Improvement—The Pursuit of Excellence
10. Quality Improvement Toolbox—The Basic Means
This series is particularly suitable for managers of various organizations, including top management. We hope this series will help organizations move into the 21st century, into the world, and toward new success and greater glory.