Focus on control and convenience for customers - A new way to enhance customer satisfaction

Author: Zhu Lien
Publisher:
Publish Date: 2006-06-01
Features: This is the third book in the "Service and Customer Satisfaction" series, further elaborating on the third and fourth basic principles of customer satisfaction proposed in the previous book—“Focus on Control” and “Convenience for Customers.” In the future, I will continue to explore the theme of "Service and Customer Satisfaction" and release other works such as "Pay Attention to Details and Provide Distinctive Treatment" and "Adhere to Promises and Service Reliability" for readers to reference.