Zero Flaw — Reflections of Yang Gang, Chief Expert of Zero Defect Management in China

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Features: This classic collection is written by Mr. Yang Gang, known as the "Father of Zero Defects in China," drawing on over a decade of experience in management practices and consulting/training in multinational companies. It is an indispensable quality management reading for every business manager. The book highlights the misconceptions among Chinese corporate managers regarding quality and quality management, explains the Zero Defects Management theory proposed by American quality management master Philip B. Crosby, and provides an in-depth analysis of concepts such as "Zero Defects," "Do It Right the First Time," "Quality Culture," "Completeness," and "Building Trustworthy Organizations." Additionally, it offers practical solutions to quality issues in Chinese enterprises, with clear and comprehensive reasoning. This book is of great significance for business managers to prioritize quality management and enhance corporate competitiveness. By reading this book, you will gain a deeper understanding of the philosophy, principles, and pitfalls of Zero Defects Management, as well as a profound appreciation of its extraordinary role in helping enterprises achieve outstanding performance.