Service Industry Six Sigma

Author: (USA) Ronald D. Snee (Snee R.D.) (USA) Roger W. Hoerl (Hoerl R.W.)
Translator: Xiong Wei
United States / USA
Publisher:
Publish Date: 2007-01-01
Features: Currently, there are many books introducing the implementation of Six Sigma in manufacturing. But what if you are in the financial services, healthcare, e-commerce, logistics/supply chain, R&D, non-profit organizations, or other fields or departments? This book focuses on your needs: implementing Six Sigma outside the factory, providing a comprehensive Six Sigma implementation guide for non-manufacturing. This book covers all levels of implementing Six Sigma in non-manufacturing: the deployment (strategic) level, the project (tactical) level, and the methods and tools (operational) level, illustrating its key concepts through extensive business and functional case studies. Based on the authors' outstanding consulting experience, they systematically identify the obstacles to successfully implementing Six Sigma in non-manufacturing and provide the best practice cases to overcome them. Currently, there are many books introducing the implementation of Six Sigma in manufacturing. But what if you are in the financial services, healthcare, e-commerce, logistics/supply chain, R&D, non-profit organizations, or other fields or departments? This book focuses on your needs: implementing Six Sigma outside the factory, providing a comprehensive Six Sigma implementation guide for non-manufacturing. This book covers all levels of implementing Six Sigma in non-manufacturing: the deployment (strategic) level, the project (tactical) level, and the methods and tools (operational) level, illustrating its key concepts through extensive business and functional case studies.