Customer-Driven Project Management -- Project Process Forms Quality (2nd Edition)

Author: [USA] Buckley, [USA] Cerro, translated by Mao Yaofei et al.
Publisher:
Publish Date: 2002-12-01
Features: This book primarily explores the formation process of project quality management, the application of practical tools, and how to build customer-driven project teams. The authors delve into this issue from multiple perspectives, providing numerous charts and case studies to guide project managers in implementing total quality management and achieving total customer satisfaction step by step. This book offers the following new project management techniques, from which you will benefit greatly:
- Understanding customer needs and expectations
- Involving customers in project management and making significant contributions
- Integrating quality work into the early stages of product production
- Adopting a project-driven business model to improve organizational efficiency
- Promoting your project management skills using the "Achieve Self" method
- Leveraging senior management's "assurance" to simplify procedures
- Utilizing project management tools to serve yourself
- Forecasting the lifecycle of e-commerce
- Gaining inspiration and solutions from the Project Management Institute's knowledge base.
This book is an invaluable practical guide for project managers and project practitioners, as well as an excellent learning resource for those seeking a comprehensive understanding of project quality management and obtaining the PMP certification.