Enhanced Telecom Operations Map (eTOM): Business Process Framework for the Information and Communication Services Industry

Author: Telecommunications Management Forum
Publisher:
Publish Date: 2003-04-01
Features: As e-commerce and government affairs make full strides, frameworks, standards, and specifications become particularly important. Only by adhering to unified frameworks, standards, and specifications can we avoid redundant construction and achieve information sharing. eTOM 3.0, approved by the Telecommunications Management Forum, represents a general consensus from the highest level of business process frameworks to detailed operational levels. This book, in a guide format, presents the core components of TM Forum's automated business processes, elaborating on the business process framework of information and communication service providers from the perspective of the entire enterprise. It serves as an international standard specification for telecommunications operation business processes, offering significant reference value for business management personnel, technical staff, and experts in telecommunications companies. eTOM is a key initiative of TM Forum members and is being used and promoted by major service providers worldwide. They hope that eTOM can inspire more service providers to participate in its expansion.