Zero Defect (Reflections of Yang Gang, Chief Expert of Zero Defect Management in China)

Author: Yang Gang
Publisher:
Publish Date: 2006-05-01
Features: This book is a classic collection written by Mr. Yang Gang, known as the "Father of Zero Defects in China," drawing on over a decade of experience in management practice and consulting/training in multinational companies. It is an indispensable quality management reading for every business manager. The book highlights the misconceptions of Chinese corporate managers regarding quality and quality management, explains the Zero Defects Management theory proposed by the American quality management master Joseph M. Juran, and provides an in-depth analysis of concepts such as "Zero Defects," "Do It Right the First Time," "Quality Culture," "Completeness," and "Building a Trustworthy Organization." It also proposes practical solutions to quality issues in Chinese enterprises, offering clear and easy-to-understand reasoning. This book is of great significance for business managers to prioritize quality management and enhance corporate competitiveness. By reading this book, you will gain a deeper understanding of the philosophy, principles, and pitfalls of Zero Defects Management, as well as a profound appreciation of its extraordinary importance in achieving outstanding performance for enterprises.