Seamless government

Author: Russell M. Lindblom (USA), translated by Wang Dahai et al.
Publisher:
Publish Date: 2002-11-01
Features: Seamless government is both the main cause and characteristic of the quiet public management revolution we are experiencing, as well as a response to the shift from a producer society to a customer society. This book uses examples from governments at various levels to demonstrate how to apply reengineering principles to the management of government at all levels. It details the steps of reengineering, explains how to evaluate and design during the reengineering process, how to overcome resistance, and how to implement fundamental changes. It reveals that seamless government does not mean completely overthrowing existing administrative procedures, nor is it department-oriented, function-oriented, or quantity/size-oriented. Instead, it is customer-oriented, results-oriented, and competition-oriented.