Completeness (Quality of the 21st Century)

Author: (USA) Philip B. Crosby, translated by Yang Gang, Lin Hai
Publisher:
Publish Date: 2006-05-01
Features: Finance is the blood of an organization, quality is its skeleton, and relationships are its soul. They are an integral whole, inseparable. Crosby introduced the new concept of "wholeness," which is entirely different from total quality management (TQM). The book's science fiction-like case studies vividly present a brand-new world of quality before us. In the 21st century, managers should mention three key elements when discussing quality—finance, quality, and relationships. These are inextricably linked. This is the path to corporate success. In such a world, organizations help customers succeed, employees succeed, and suppliers succeed, thereby gaining sustainable competitive advantages for themselves.