Successfully handling difficult customers

Author: Chen Qihua
Publisher:
Publish Date: 2002-10-01
Features: As a salesperson or professional in the service industry, have you ever encountered difficult-to-please customers and struggled to find solutions? This book provides a detailed analysis of customers who are hard to reach, have low quality, are difficult to close deals with, and love to delay payments. It also introduces strategies and ten key principles for successfully dealing with difficult customers across various industries. Whether you are in any field, you will find inspiration and answers in this book, helping you smoothly improve your sales performance.