Introduction to Hotel Management

Author: Human Resources and Labor Education Department of the National Tourism Administration
Publisher:
Publish Date: 2000-07-01
Features: To meet the needs of secondary tourism education and improve teaching quality, we have organized the writing of teaching materials for major courses in the Hotel Service and Management program of secondary tourism professional schools, based on the teaching plan and syllabus formulated by our department. After approval, this set of teaching materials can be used for trial purposes in secondary tourism professional schools specializing in hotel service and management. It can also be referenced by corresponding programs in other schools, as well as serve as reading materials for staff training in tourism-related hotels and self-study for corporate employees. The content of this book includes an overview of hotels, the meaning and role of hotels, the nature of hotels, the classification and grading of hotels, the emergence and development of hotels, the theoretical foundation of hotel management, hotel organization and management systems, the principles of hotel organization design, the organizational forms of hotels, hotel management systems, the application of management functions in hotels, decision-making and planning in hotel management, coordination and motivation in hotel management, command and control in hotel management, business management of direct guest-facing departments, an introduction to direct guest-facing departments in hotels, an overview of front office management, an overview of housekeeping management, an overview of food and beverage management, an overview of leisure and recreation management, an overview of shopping mall management, business management of indirect guest-facing departments, an introduction to indirect guest-facing departments in hotels, an overview of engineering department management, an overview of security department management, an overview of human resources and training department management, an overview of procurement department management, hotel service quality management, the composition of hotel service quality, the characteristics of hotel service quality, the analysis of hotel service quality, the control of hotel service quality, and reference books.