Customer Relationship Management in Depth (Executing Customer-Centric Business Transformation Strategies)

Author: Miao Jianqiang
Publisher:
Publish Date: 2003-01-01
Features: This book combines the forward-thinking insights and business wisdom of over ten seasoned management consultants, IT experts, professional managers, and corporate leaders from both within and outside Taiwan. It provides an in-depth analysis of key topics in customer relationship management, including trends, strategies, technology, tools, and processes.

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