Modern Hotel Management Principles and Operating Systems

Author: Qi Shanhong
Publisher:
Publish Date: 1999-05-01
Features: A hotel is a special type of enterprise. Since a hotel is also an enterprise, it naturally possesses common attributes of business management. At the same time, a hotel is a special type of enterprise, and therefore, it must also have its own uniqueness in management. The core of the hotel work process is a special form of human interaction, making the hotel's work philosophy very close to life philosophy. As a labor-intensive industry, modern hotel management remains a critical aspect. The author explores the general overview, historical evolution, strategic management, organizational design and operational principles, development systems, hotel human resource management, marketing management, service management, product production management system, financial management system, engineering and safety management system, and scientific management operational system in greater theoretical depth, providing more mature theoretical guidance for modern hotel management in the new era and meeting the needs of hotel industry development and competition.