Monitoring and Analysis

Author: Zhang Fushan
Publisher:
Publish Date: 2001-03-31
Features: "Detailed Introduction to the Practical Series of the 2000 Edition GB/T19000-ISO9000 Family of Standards -- Monitoring and Analysis -- Grasping Performance"
Book Title: Practical Series of the 2000 Edition GB/T19000-ISO9000 Family of Standards -- Monitoring and Analysis -- Grasping Performance
Author/Translator: Zhang Fushan
Publisher: China Planning Press
Standard Number:
Publish Date:
Print Date:
Book Number: 7800589501
Format: Paperback 16K
Printed Pages: 128
Word Count: 2000
The 2000 edition of the ISO9000 family of standards has undergone a complete revision. Whether in terms of content structure, fundamental concepts, or specific requirements, it has taken on a new appearance, expanding the scope of applicability to cover all product categories (including hardware, software, process materials, and services) and organizations of different sizes and types. It emphasizes continuous improvement as a key means of enhancing the effectiveness and efficiency of quality management systems. Customer satisfaction or dissatisfaction information is highlighted as an important tool for evaluating the performance of an organization's quality management system. The content structure has been reorganized from the original 20-element model to a process approach model, making it more logical and better aligned. The eight principles of quality management are fully reflected in the standard. This volume focuses on "Monitoring and Analysis – Grasping Performance."