Zero Defect High Way

Author: Yang Gang
Publisher:
Publish Date: 2006-10-01
Features: The author, who embodies both a thinker and a practitioner, combines rationality with passion, revealing the process by which renowned domestic and international companies have explored "zero defect" quality, as well as the essential path to achieving "zero defect" quality—zero defect management. Over the past decade, the author has been dedicated to exploring and practicing two core questions: How can the seeds of Western modern quality management theory take root, grow, bloom, and bear fruit in the soil and environment of China as quickly as possible? How can enterprises, while learning from advanced Western management models and methods, activate the wisdom of Eastern people while shielding the toxins and noise of tradition? In this book, the author provides a comprehensive, systematic, and authoritative interpretation of the zero defect management philosophy of the American quality management master, Mr. Philip B. Crosby. Not only does he vividly interpret the rich connotations of the "one center, two basic points, three representatives, and four fundamental principles" of the zero defect concept, but he also uses real-life cases to vividly demonstrate the immense value of "doing it right the first time" for both enterprises and individuals. The book is rich in content, engaging in reasoning, and highly readable. Especially the enthusiastic interaction between the author and the participants in the "training classroom," as well as the authentic experiences and lessons learned from domestic and international enterprises, will leave you with fresh insights and great benefits!