Recreational Services and Management - (2nd Edition)

Author: Liu Zhe
Publisher:
Publish Date: 2004-01-01
Features: During the writing process, the author visited many health and wellness facilities both domestically and internationally. The materials used are real-life examples from management operations, and representative cases were carefully selected. Then, hotel management theory was applied to organize, summarize, and refine these materials, extracting universally applicable insights. Additionally, the book was designed to align with the characteristics of college-level teaching, ensuring it has demonstrative and operational value, enabling students to apply what they learn in practice. As a result, much of the content can be directly referenced and used by managers in real-world scenarios. This book uses contemporary mature management theory as its guiding framework, incorporating new experiences and advanced methods from domestic and international hotel wellness departments and large-scale comprehensive wellness management. It provides a comprehensive discussion of wellness management, covering topics such as the setup of wellness programs, the organization and human resource management of wellness departments, wellness department managers, quality management of wellness services, wellness equipment management, handling complaints in wellness departments, and the business operations of wellness departments. A significant portion of the book draws from the summarized experiences of mature wellness management practices, making it a valuable reference for managers with limited experience as well as wellness facilities seeking to establish or improve their management systems.