Service. Service. Service - The Secret Weapon for Business Growth

Author: Steven Abbotidge Dai Jun
Publisher:
Publish Date: 1998-06-01
Features: The central theme of this book is to introduce the process of learning. To truly achieve a customer-centric approach, it is necessary to have a relatively basic relearning process that goes deep into the core of the corporate culture. This process requires open and honest efforts to identify the true essence of customer value, make proactive decisions, and thoroughly implement them.