Sea View on Hotels - Dialogue on Hotel Industry Issues

Author: Hai Yan
Publisher:
Publish Date: 2006-09-01
Features: Those captivating stories of romance and beauty are written by him, yet his primary profession is hotel management. He is an outstanding president with profound expertise in hotel operations and management, and serves as the head of the China Hotel and Hotel Association. Based on the author's 20 years of experience in hotel management, this book starts from the differences in hotel management between China and the world, analyzes the problems and challenges faced by the hotel industry in China, and provides a model for hotel management in China: It requires a healthy system control, unified management standards, professional service skill training, and precise human resource and financial audit monitoring systems to ensure the improvement of service quality and effective cost control. The key elements of successful enterprise management are sincerity, discipline, and humility. A true professional manager's responsibility is to utilize the legal knowledge, professional expertise, and sales knowledge they possess to operate and manage the enterprise according to market changes; at the same time, they must integrate a series of advanced management concepts into the business operations, including all aspects of operations, marketing, and human resources.