Front Desk Management

Author: Chen Yuanyuan
Publisher:
Publish Date: 2006-09-01
Features: This book provides a comprehensive and systematic introduction to the basic principles, methods, and practical applications of modern hotel front office management. The content includes: Overview of Front Office Management, Organizational Management of the Front Office, Operations of the Front Office, Hotel Room Rate Management, Front Office Reservation Management, Front Office Reception Management, Front Office Service Management, Front Office Accounting and Audit Management, Front Office Service Quality Management, Front Office Planning and Evaluation Management, and Front Office Human Resource Management. The book is highly theoretical, systematic, and practical, serving as not only a textbook and reference for tourism management students and teachers but also offering valuable insights for hotel industry managers.