Management - Meeting and Exceeding Customer Expectations - (8th Edition)

Author: Warren
Publisher:
Publish Date: 2006-08-01
Features: This book pioneers the integration of customer-centric business objectives into the explanation of every management function, adapting to today's rapidly evolving and changing business environment. Additionally, the author dedicates significant effort throughout the chapters to enhancing leadership effectiveness, providing us with rich practical guidance. The book's writing is clear, with a unique perspective, containing abundant insightful material that constructs a "world of management" for readers. This is also the reason why the book has remained a bestseller across eight editions. This book pioneers the integration of customer-centric business objectives into the explanation of every management function, adapting to today's rapidly evolving and changing business environment. Additionally, the author dedicates significant effort throughout the chapters to enhancing leadership effectiveness, providing us with rich practical guidance. The book's writing is clear, with a unique perspective, containing abundant insightful material that constructs a "world of management" for readers. This is also the reason why the book has remained a bestseller across eight editions.