Telecommunication Service Etiquette

Author: Huang Lin
Publisher:
Publish Date: 2006-10-01
Features: The book is divided into 8 chapters, introducing the basic content of service etiquette in an easy-to-understand manner through numerous picture demonstrations and case analyses. It primarily covers topics such as an overview of etiquette, the connotation and principles of service etiquette, the dress etiquette of service, the appearance etiquette of service, the posture etiquette of service, the language etiquette of service, the interaction etiquette of service, and the post etiquette of service. The book emphasizes the combination of theory and practice, focusing on application and striving for simplicity and clarity. In addition to theoretical content, it also includes practical training sections. This book is intended as a teaching material for vocational and technical colleges and can also serve as a reference for in-service training of employees in communication enterprises.