Front Desk Guest Service Skills Training Course (CD-ROM)

Author: Yu Yingli
Publisher:
Publish Date: 2006-03-13
Features: The hotel industry, as an important component of the tourism sector, exhibits highly distinctive characteristics. The advent of high technology, the complexity of job roles, and frequent shifts in consumer behavior further contribute to its dynamic nature, requiring professionals to possess strong adaptability. In line with the spirit of the Ministry of Education's "Project for Improving the Quality and Reforming the Teaching of Higher Education Institutions," "Opinions on Strengthening the Cultivation of Talents in Higher Vocational and Technical Education," and "Opinions on Carrying Out Pilot Programs for the Reform of Higher Vocational and Technical Education," students are expected not only to master systematic theoretical knowledge but also to demonstrate strong practical skills and professional competence. This book is structured around practical training projects, emphasizing alignment with actual work processes. The accompanying multimedia teaching materials further enhance the systematic and intuitive nature of the operations. In terms of content organization, the book is designed with practicality in mind, adhering to the principles of "advanced, concise, applicable, and accessible." It aims to improve students' overall quality, with a focus on competence, while integrating knowledge education, skill training, and ability development. Additionally, it incorporates the occupational standards stipulated by national vocational qualification examinations, making it suitable for both tourism institutions' practical training needs and as a supplementary resource for students preparing for and passing vocational qualification exams. It can also serve as a training manual for enterprises and a self-study guide for others.