Front Desk and Housekeeping Management

Author: Cai Wankun
Publisher:
Publish Date: 2006-08-01
Features: This book has three distinctive features:
(1) Scientific and innovative content. The book is guided by theory, focusing on front office and housekeeping management, with the activities of guests during their stay as the main thread. It combines theory, methods, and case studies, as well as qualitative and quantitative analyses, to structure the content. Based on the explanation of basic principles, staffing, and departmental budgets for front office and housekeeping management, the book emphasizes a content and structural system centered around room reservation sales, guided by counter reception and concierge services, supported by room service and daily operations, and facilitated by equipment and supply management and price control, all aimed at improving the economic efficiency of front office and housekeeping management. The book applies the core principles of economics, management, and marketing, as well as the essence of current scientific and technological advancements such as budget management, financial management, and computer network operations, to front office and housekeeping management, forming theories and methods that align with practical realities. Therefore, the book is characterized by comprehensive content, clear logic, and strong scientific and innovative qualities.
(2) Novelty and advancement in format and methods. As a professional textbook, the book adopts a relatively modern writing format. Each chapter begins with "Knowledge Requirements" and "Skill Requirements" based on the chapter content. Each chapter concludes with "Review and Discussion Questions" and "Case Study Assignments." Additionally, the overall structure and format of the chapters are quite innovative. Meanwhile, in the explanation of methods and skills for front office and housekeeping management, the book breaks free from the traditional constraints of manual operations and experience-based, movement-style methods. It summarizes the experiences of advanced hotels both domestically and internationally, widely adopts computer network operations, and systematically introduces various advanced and practical methods and techniques, such as quantitative forecasting of budget indicators, flexible staffing, scientific forecasting and adjustment of average daily rates (ADR), the formulation of room base rates, and the formation of actual rental pricing models. Thus, the book demonstrates advanced and innovative methods and techniques in its teaching format.
(3) Practicality and operability in business and technology. The content of each chapter, covering the organization and staffing of front office and housekeeping management, budget management, room reservations, counter reception, concierge services, room service management, laundry management, price management, and departmental accounting, is derived from the practices of advanced hotels in China. Through summarization and refinement, the book enhances the organization and operability of the related content. Additionally, various qualitative and quantitative analysis case studies are included in relevant chapters. Therefore, the textbook is highly practical and operable. In teaching, it can facilitate interactive learning between teachers and students, allowing students to participate in management practices. For working learners with some experience, such teaching arrangements can improve their professional skills. The book primarily introduces the introduction to front office and housekeeping management, the budget management of front office and housekeeping departments, and the business management of counter reception in the front office department.