How to Speak to Move People: 35 Strategies for Smart Communication (Second Edition)

Author: (Australia) Lier
Publisher:
Publish Date: 2006-01-01
Features: Most of us spend 50%-75% of our work time communicating face-to-face, by phone, online, or in writing; and 80% of communication is done through speaking. Therefore, what we say and how we say it are key to successful communication. The author of this book provides a practical guide to improving and enhancing your communication skills. The book offers many actionable suggestions:
● To achieve successful communication, first understand yourself
● Gain the most valuable information through feedback and listening
● Avoid the 100 possible mistakes you might make in communication
● Build harmonious relationships through body language
● Solve conflicts, highlight issues, and address grievances with effective methods
● Communicate effectively using faxes and emails.