Customer Satisfaction 30 Lessons

Author: Wei Yangnan
Publisher:
Publish Date: 2003-03-01
Features: In today's increasingly competitive business world, customers have become the key to the survival of enterprises. This book explains from different perspectives what customer satisfaction is and what a customer satisfaction system is, using simple and clear language. It teaches you how to win your customers' hearts, how to make customers satisfied, and how to give your business a competitive edge. This is a must-have course for business managers and customer service department employees.