Author: Sun Xiaoke
Publisher:
Publish Date: 2002-11-01
Features: This book is divided into two parts: Part one presents the work responsibilities and service standards of personnel in various departments in the form of situational dialogues, including language norms; The second part consists of short essays, focusing on introducing the characteristics, types of hotels, as well as the staffing and responsibilities of key departments, and provides specialized hotel terminology.
Newly compiled Hotel English
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