Quality Manager Business Manual: A Shortcut to Mastering Work Methods and Skills

Author: Li Guohui
Publisher:
Publish Date: 2003-01-01
Features: This book focuses on the job responsibilities of a quality manager, providing a detailed description and introduction from three aspects: the understanding a quality manager should have of their work, the business knowledge of a quality manager, and the business control tools of a quality manager. It mainly includes the construction and management of corporate quality management departments, the comprehensive quality management process, the standardized operation of quality management systems, quality design, quality control, quality cost management, service quality management, quality performance management, two of the most popular quality management theories internationally and their practical applications, and the use of computers in quality management, all of which are highly operational. The book carefully selects a large number of typical cases to enhance the practicality of the content, helping readers better grasp the various work concepts, methods, and techniques described in the book, providing considerable reference value for the actual work of quality managers. This book is practical in nature and is an extremely useful tool for quality managers. At the same time, it is also suitable for other quality management personnel and corporate management personnel.